jaydee

We're on SIMS Connected hosting so out of my hands for applying patches annoyingly!

Almost a month later for us and still no resolution, just that PP are looking in to it!

We have this issue as well, our support team have been in contact with Parent Pay and they've said a few times its been sorted but still broken for us. It just about lets me clone a new template from any template not modified before last week, says it's generating reports but all the reports come out empty. Not great as we have reports due to go out before the end of Friday!

Just in case anyone found that the DNS / Proxy method allowed Impero Server to run but clients couldn't connect -: I ended up removing the DNS / Proxy entries, stopped the server service, restored the two working license files from a backup and set them to read only. This then allowed Impero server to run and clients to connect

Same here. They're normally pretty fast to respond to license reactivation requests but no response yet. Interesting someone mentioned they had money issues - they were very insistent on knowing when they would be paid after we sent our PO to renew the license this year (we normally specify we pay within 30 days etc) The DNS fix using the hosts file has worked for us for now

Had some minor issues personally yesterday but no one else reported any to me. Been ok so far today

Ah I meant when users click the 3 dots then SIMS Connected launcher link , it basically comes up with a 404 page for most users (works fine for me weirdly). As far as I'm aware, it did work fine yesterday after the switch over but came in today and no luck

Anyone else finding that random users can't get in to "old" SIMS via the SIMS Connected Launcher button this morning? This is after the SIMS Connected button was replaced with the SIMS Connected (NG) launcher tile yesterday, which goes straight in to Next Gen 😐

If they don't report it, it's as if it never happened 🤐

Does anyone else find that after almost every major upgrade on SIMS Connected the first day or two after is when the main connection issues occur? Always seems to happen after a school holiday so the first day or two back are a nightmare accessing SIMS. When I queried this recently, the support reply was insistent this doesn't happen but it's happened enough to be a recognised pattern for me and I just tell staff that within two days it'll be sorted going by past experience.