The ICT Service provides support to schools in and around Cambridgeshire. This is a new role in our Application Support team. The successful candidate will be leading the day to day functions of a busy application support service desk, which also carries out training and consultancy for our customers. This is one of the teams forming the ICT Service, providing ICT support across a broad range of products and services including advice and guidance, new school builds, technical design, sales and implementation. We provide solutions for schools through the Cloud, online learning, technical, and application support.
The person we are seeking should have significant experience in the following areas:
Managing a service desk, ideally supporting the use of applications in busy environments. This should include designing, monitoring and improving performance based on KPIs.
Managing training, consultancy and support for business applications, ideally including SIMS and FMS.
A solid track record in managing multiple, smaller projects concurrently.
A sound background in the use of ICT in a range of environments, ideally including education.
The ability to identify and capitalise on business opportunities.
Although The ICT Service is a part of Cambridgeshire County Council, we trade, fully, with our customers, schools in Cambridgeshire and surrounding counties. We have been in business for over 25 years and have relationships with all Cambridgeshire schools, also touching schools in neighbouring areas.
If you have any questions please contact Dave Ager on 01223 714541 or email
[email protected]
Interviews: 17th July 2018
To apply for this position, please complete an application form here.
Closing Date: 16 July 2108 at midday
Job Ref - 15950
Job Title - Application Support Manager
Location - Speke House - St Ives
Salary - GRADEP205
Employer - Cambridgeshire County Council
**APPROVED**
