anon123

All sorted now. Miscommunications to blame.

Still in support. I agree, it doesn't sound right at all. They have also held off releasing the latest version of the software to us [in an attempt to ensure we renew]. I did ask but she said that's the way it is. I'm asking here because the more I deal with my account manager/impero the more I get the impression of "used car salesman" rather than professional company.

..............

Bump..

Hey all, Regular user but wanted to be anonymous. I purchased Impero with 1 years support last year. The year is now up. I would like another years support so I have received the quote for 1 year maintenance but instead of it being, what I believe to be, the agreed price for a years support (around half the price of the capital cost) they are trying to charge me full price again. I phoned my account manager and she tells me this is correct. I've looked at the original quote and the wording seems to agree with me. It mentions a 5% discount and no worry of increases in price by inflation/tax/etc if you purchase multiple years support upfront, but no where does it say that if you don't purchase support from the off you will need to buy the product in full again if you want an extra years support - in fact the wording implies the contrary. Has anyone else gone through this process and can confirm either way? Thanks