Just had the same only we got as far as receiving the toner! We were told we could have this first one for free to evaluate and then purchase them once we saw what great value they were. When the toner arrived with an invoice for £325 I called them up to explain what I suspiciously but politely suggested was a misunderstanding and the accounts person, Leanne got quite confrontational saying 'what am I going to say to my boss?'.
Anyway, after I told them that their website didn't work and I had no intention of ever doing business with them, they agreed for us to send the toner back (at our expense).
Is there any formal way of complaining? Can you report things like this?
