cerberus

Just to pick up on 2 points in this thread. I have a little experience of said company. RM do have an Indian call center and they will frequently phone you up and ask you to do the five troubleshooting steps you have indicated in the the call notes that you have already done. RM's policy is to promote you if your 'face fits' or you have great interview skills. Ability is rarely considered and once an appointment is made you can be as inept as you like because your manager will never admit he picked the wrong candidate for promotion. RM used to be about the kids and the education and I still have a lot of time for Mike Fischer. Unfortunately RM is now in the hands of the bean counters. It's all about market share and no longer about delivering IT solutions that actually benefit the curriculum. If you want to be a 'bleeding edge' computing school and you get assimilated to RM then your dreams are over. RM's system works well. It's reliable and guarantees high availability and security. However it is also a straitjacket and you can kiss innovation and creativity goodbye. (sorry.. very personal opinions expressed, I know) C

Good to know. Might be asking for your advice soon! I cant quite comprehend a company saying that actually being able to connect clients wasn't in the scope of a wireless project... Just.... Amazed.... wtf....! C

Don't know. I think while it's still "going on" I should give them a chance to fix it before I name them and tell the whole sorry tale. But I have to say given my experience of them so far I would LOVE to 'tell all' and urge people not to use them! C

Extricom may be a great solution. But beware of some of the suppliers out there! We just had Extricom installed and it's far from working properly. I had a better wireless cloud with 12 DWL7100's. Here's a quote from an email reply from the MD of the company we used, chasing me to pay the invoice. (which I'm not paying till they sort the wireless out) "You may find this unacceptable but making your client devices work on the network was not in scope of the project." Nice! I won't name names here because I'm not sure the etiquette. I'm a very unhappy Network Manager today C