MEdwards

@bclarke Great, I look forward to hearing from you. Thanks Matt

@bclarke I am spending a lot of my time visiting schools at the moment to look at how they see ebooks being used in their school and looking at how RM Books can help with this. From what you've said there are some areas of RM Books which would definitely interest you and help with what you're trying to achieve with ebooks. If you'd like to arrange for me to come out and have a chat with you about this and talk about some of the other areas of concern you have, then please drop me an email at [email protected] . Thanks Matt

Hi bclarke, I work for the RM Books team as one of the product consultants. Firstly I'm sorry to hear that you haven't had a good experience with the support of the product so far, we do offer support on RM Books but this is handled by the RM Books team. The help pages are being updated with this information but I'm sorry you were not guided to the right area straight away. For future queries please contact us at [email protected] . In terms of the couple of points you raised above; the RM Books iOS app is a basic offline reader at the moment, but I am pleased to say we have new versions of all the reader apps coming and they will synchronise with the online viewer. Meaning that any ebooks allocated from the teacher to the student will automatically show in the iOS app when a student opens it. More information to come soon on when this will be available. To answer your other question; when a rented book is downloaded into one of the offline readers, the file is encrypted using Adobe DRM, at the end of the rental period the file will become inaccessible. If you'd like any further help or have any further questions/feedback please let us know at [email protected] . Kind Regards, Matt Edwards.