fearingsept

Hello, My name is Dustin Cleary and I am a Senior Technical Support Specialist from Interwrite Learning. One of our dealers forwarded this forum to me because it seemed that you may need some help with getting your Bluetooth to work for the Interwrite Pad. We offically support three different types of Bluetooth stacks. (WIDCOM, Microsoft, Toshiba). As long as the Bluetooth adapter you choose uses one of these stacks then it should work for your device. Now there have been some issues as of late with conflicting Bluetooth drivers. It seems that when loading the TDK or Ezurio software on a system that is using the Microsoft Stack can cause some issues. I can help to resolve those issues. Since we support the Microsoft stack now the Ezurio/TDK Bluetooth drivers are no longer required on XP systems with service pack 2 and Vista systems. If you are using a Mac or a Linux system then you should not need to add any Bluetooth drivers. If you are using a Windows XP or Vista OS and have already installed the TDK or Ezurio software then you will want to update to the latest version of Interwrite Workspace (version 7.03) If you have updated to the latest version of Workspace and you still are not able to get your Bluetooth working here are some troubleshooting steps that you can try. This solution outlines the steps you need to take to manually switch from the Microsoft stack back to the Bluetooth stack. 1 Open the Windows Control and select the Performance and Maintenance category. You can access the Windows Device Manager from either Administrative Tools or System. Device Manager lists the applicable hardware on your system. 2 Expand the Bluetooth Radios listing and right-click on the TDK Bluetooth USB Adapter option. 3 From the popup menu, select the Update Driver option. 4 When the Hardware Update Wizard displays, select the No, not this time radio button option. 5 Click on the Install from a list or specific location (Advanced) radio button and click on the Next button. 6 Select the Don’t search. I will choose the driver to install radio button and click on the Next button. 7 Click on the Have Disk... button. 8 In the text box, type, or browse to, C:\Program Files\Ezurio\Bluetooth Software\bin. (This path assumes the Bluetooth software was installed in the Program Files folder.) 9 In the bin directory, open the file named btwusb. 10 Click on the OK button to return to the Hardware Update Wizard. 11 In the Model list window, select TDK Bluetooth USB Adaptor and click on the Next button. You may see one or more hardware installation warnings. Click on the Continue Anyway button whenever the warning is displayed. 12 When the driver update is completed, click on the Finish button. The switch from the Microsoft Bluetooth stack back to the EZURiO/TDK Bluetooth stack has been completed and you can now connect to your Bluetooth Devices. If you have any questions you can feel free to email me or contact me by phone. [email protected] 480-443-2214