techdave

We have been using Smoothwall for 18 months now in a failover pair. It took the company six months to get the system working correctly due to bugs in the software. We have found it to be quite unstable within an Enterprise environment and their support is wholly inadequate - telephone support is never answered and all queries logged though the support web portal are all marked low priority. The most recent issue was logged two weeks ago - not picked up and has resulted in a system failure. I would not recommend then, which is a shame as the featureset of the UTM is good. The support is awful if you actually have a problem or want to provide a high level of up time for your users. Checkout Watchguard, or Vyatta.