Hi - we'd be happy to put you in touch with other schools using our tools
Technical support is indeed electronic - we use a help desk tracking system called Zendesk if that means anything to you. Initial configuration is done via a short screen-share session, so you certainly get to talk to a live person.
Feel free to reach out directly via info@ or support@ addresses and we'd be happy to answer any questions.
Cheers
Jan Zawadzki
CEO