I haven't seen any other posts on here about this, and most of you seem to 'get it' when it comes to Steam, gaming and PCs in general. Hopefully I can get more help here than I did from Steam and RockStar Support (which was virtually none).
Anyway, my hubby downloaded Max Payne 3 (pre-download), went to play it after the release hour and gets the error message that he needs Service Pack 1 (Windows 7). He has this. His computer also clears the specs by far to run the game. So, we've tried everything from logging in and running as administrator to fussing in the registry (as per direction from RockStar) and to no avail will this game run. The ONE time it actually booted it froze on the legal jargon splash screen and hasn't booted ever since.
If you need more info let me know. Here is what I know off hand
Windows 7 64-bit w/ SP1
NVidia GForce GeForce GTX 580
Intel Core i7
12 GB Ram
And yes, we have tried running it from the exe outside of Steam.