mcfod

appreciate your response, cheers

How did you get on with this? I have a school client with the same issue and as im a very consciencious salesman i wont just write it off to make margin on a new unit, i'd rather help him out if i can

my comments were a general observation from my experience where we have been called in to look at a setup that has been poorly configured and no reseller support has been offered, nor adeqaute training given. In your instance, if you were getting no joy from Samsung directly i would have made contact with the supplying company, to find out either why the system had not been configured to your requirements, or why you had not been given the necessary information to perform the task you were looking to do. We also supply NEC and panasonic equipment, as well as signagelive, and other signage solutions, so my comments are not a "big up" of Samsung, merely an observation that many of the comments seemed to stem from integration issues that i see on a regular basis and usually come from resellers trying to be the cheapest solution around. These systems need proper planning and integration and lots of consideration has to be given to network infrastructures.

i appreciate this is an old thread and i do hope many of the contributors have not opted away from the Magicinfo software as when configured and installed properly it is a very powerful piece of software. Training, as with most new systems, is a must, unfortunately many suppliers aim to be the lowest priced solution rather than the right priced solution!! I will not publish the name of the company i work for as this breaks forum rules, but all of our digital signage proposals include full installation, setup, configuration, and product support, as well as a half day training session, and we get very few problems, when issues do occur they tend to be equipment failure or user error. If anyone is still experiencing problems with their systems i would highly recommend engaging with a local and reputable Samsung/Magicinfo installer and having your system checked and some further usage training provided.