Sorry to drag this thread up but I am looking for any advice that people can provide on Danwood.
We are a company and the the way I found this site was typing in "Danwood bad" (was going to add experience) in to google. In 2009 we bought two printers off Danwood and paid upfront. Through the negotations the sales person nor any written proposal mentioned anything about signing up to a 5 year agreement. What we asked for is to buy two machines and then have the toners and service/repair support and pay on a cost per page basis.
The contract we signed has in the small print two clauses. Clause 5.3 mentions that after 1 year they can put the unit price we pay up by up to 15% per year. However this same clause mentions that it excludes clause 5.4 which states that they can increase the price per unit due to an factors beyond their control and provide no limits here. So as the contract stands they can literally put the price up to whatever they want. Sure enough after one year the price increased just over 15% and now again in the 3rd year another 15.xx% increase has gone on. In total both increases equate to a 32% increase in two years.
When queried I was told by Danwood that clause 5.4 was the reason. However, we have contacted another company that does exactly what Danwood does and they would be able to offer the exact same service that Danwood are providing but at approximately half the cost. Therefore I think this clearly demonstrates that Danwood are exploiting clause 5.4.
Unwittingly as one of our Directors signed the contract, the tiny small print was overlooked and somehow we have been signed on to a 5 years contract yet only parts and labour for 3 years when we actually own the machines outright and just wanted to have toners and support on a print per copy basis contract.
Any advice would be appreciated particularly on how we can get out of this unfair contract situation?
Many thanks in advance.
