69liz

Thanks. Yes, I think I will leave it for now. I have backed up his documents - not a lot as he has only been using it for school work for 6 months and will get the Drivers off if I can find them. Then send him back to school with it and see how he gets on. Enormous thanks for all your help.

[quote Re: the logs files in post #53. There seem to be rather a lot of corrupt files. If you have problems in the future, I would definitely recommend using the factory reset option. I'm a bit scared to do the factory reset now that the original problem is fixed although that was my next step. Could doing a factory reset cause more harm than good or is that impossible?

I've done it!!! OMG, I can't believe it!! The solution? Completely remove IE9 and roll back to IE8 - simple as that!! Thank you so much for all your help.

I have tried to get to the Restore Factory Settings screen as I found that online but pressing F9 just gives me the option to go into Windows 7 or go into Windows Memory Diagnostics. Selecting Windows 7 just starts it as normal.

cbs1.txtcbs.txtThe scan completed and fixed what it could but there were some errors it couldn't fix. I've attached the log in 2 files as it was too large to either attach or paste.

Running your scan now Arthur - fingers crossed as no idea how to reinstore Windows as it is a netbook with no disc drive.

It's an Asus EEEPC and is running IE9

Thanks Arthur. This hasn't worked either so now I am trying to find out how to do a factory reset on it.

I got the same error message as before: There was a problem starting inetcpl.cpl inetcpl.cpl is not a valid Win32 application.

Spybot S&D isn't on the machine. I'll try the second Fix it wizard then if it's different. Losing the will to live though on this one.

Yes, done that already Mac but it didn't help.

Thanks Mac - the first link didn't help me - there isn't a key called NoBrowserOptions in the registry under either Current User or Local Machine. Re the Tweak of the week - this is an old instruction for Windows XP - is this ok for Windows 7? I don't have a subkey called Control Panel under Internet Explorer either - the instruction says - create it - if you recommend this, how do I create it?

Thanks Arthur for your suggestion. I got an error message: There was a problem starting inetcpl.cpl inetcpl.cpl is not a valid Win32 application. Any thoughts?

Thank you Mac for your post but I'm afraid I didn't understand what to do. I opened up the registry as you suggested and followed the pathways. The settings are definitely different for the local machine and the current user. There was a mention of a proxy under current user but not under the local machine. Does that help at all?

Creating a new account didn't make any difference. The Fix it wizard hasn't made any difference either.