kilroy79763

Maintenance...ah I knew we were missing something. We normally don't do any preventative maintenance - everyone is normally too busy trying to "put out fires" to actually go clean up a lab. Or similar project. Until we HAVE to. I think our 500:1 is way to much so maybe 400:1 or 300:1 would be better. Our 3 techs do over 3000 incidents (service calls of all magnitudes) a year as it stands. Although they say our "fleet" we won't expand, we are getting more buildings. We shall see.

I agree with you Arthur if you have to de-case them etc...fortunately our laptops are under warranty so the vendor gets a call and they come fix them ;-) we do however have 500 PCs at least per tech...Thanks for the info Glennda!

Hmm fog? Like Ghost? Where the servers or the workstations virtualized? Our PCs are replaced on an age basis, only thing is our administrations does not a lot the money needed so we end up replacing most PCs 6 or 7 years later with those that holler the most or depending on rank up the later sooner...I had to tell my supervisor that we NEEDED to replace a bunch of lab PCs ( due to age) before some of the staff PCs that he wanted to replace...personally I wish they would say - we need to replaced them all and keep them no more that 4 years - which was the original plan, however it never happened (money being the excuse - lack there of)

The hardware issues are not usual time consuming it is the software issues, and the re-imaging and subsequesnt software installations and individual customizations. Some of our machines are 6 and 7 years old and the complaints are really slow speed (which I remedy with added memory) but when they see that someone else has a brand new PC there is envy and they of course have to have a new PC since they "can't do their job because of their PC being so "old"". Reliability is a requirement so they use that as a reason to have their PC replaced...sometimes it is just basically politics also. Glennda do you work on any thing else besides PC? Printers scanners? LCD projectors? iPads?

Isn't that 1:62.5 ?

5500+ students plus global students , 3 campuses within 90 mile radius, although the majority are on the main campus (only max 100 off main campus) at our community college we have 1500 personal computers (1000 lab and 500 staff(ws and lt)) 30 smartboards many many projectors tvs. Our network is great - we have two separate departments PC Services and Network services PC does from the wall to the user - we have 3 techs, an installer, an A/V clerk, director (me) Network does from the wall to the world - Network network manager(brilliant), server manager, security tech, phone tech(voip), and cable puller - there are 60 servers - which actually 2 people take care of the server manager and Director We all love our jobs, at least I do :-) we are usually backed up and it seems like it is getting worse and has seemed that way for years this is how it stands 1 tech to 500 workstations...sometimes some a/v and oh did not mention the ipads (30 and more to come) what should the PC to tech ratio be?