Sorry for the delay on replying on the forum - but we (RM) are very interested and are taking this very seriously. We will make sure we have the batch details (we know the model from the "remains" and year of purchase) and will follow through. This is the only known case of any of our PCs "combusting" but we want to make sure that this is an isolated case and will try to find out what actually caused the fire.
@ndavies We are in touch through your school's Headmaster and I've requested that you are kept in the loop. We just need a convenient date from yourselves for our Quality Manager to visit, obviously as soon as possible.
Mike Beech
RM Education
