jools96

Key purpose of role: The postholder will be responsible for ensuring the effective operation of the College’s first line response to students and staff for IT related queries (hardware and software) through the management and supervision of the team running the Help Desk. The postholder will deputise for the IT Manager when required and support the IT Manager’s leadership by supervising day to day IT activities, monitoring the help desk requests, responding to queries for new software or hardware by teaching staff and providing quality assurance for IT support. The postholder will have good technical and development skills, good managerial abilities, and be able to help the IT Manager provide the very best customer service. Closing date 02/02/2025 All applications via: East Norfolk Recruitment

Thanks for taking the time to post your solution. Unfortunately I still can't get it working. I suspect for us it's a firewall issue. If I try it on the same computer but with a different internet line, it works. I will see if I can work out what needs to be allowed Jools

Thanks for your reply. I would be interested in hearing how you fixed it if you have time to post the solution Many thanks Jools

Thanks. That sounds like a good solution. It’s a shame the built in one doesn’t work as it’s very good when it does. It’s only for 2 students at the moment so I can’t afford to spend too much time troubleshooting Cheers Jools

Did you ever find a solution to this? I've got exactly the same problem Many thanks Jools