First things first - I'm not a tech guy, I'm a humble receptionist, but it has fallen on me to try and sort the issues we're having with Impact and IDManager. A google search has led me to this forum, and I'm hoping that my inexperience with the more hardcore computer stuff will be forgiven.
What there seems to be is a complete lack of communication between IDManager and Impact. For example, ticking someone for Free School Meals in IDManager doesn't bleed through to Impact, which is causing issues in the cafeteria since the child in question doesn't come up as entitled to FSM down there.
We're also having issues with registering temporary cards, or any new cards for that matter, to accounts. I would always just do it through IDManager and had no issues until recently. Basically what happens is that I can still scan in and register a card to an account, but it will never be picked up as registered to the tills or revalue machines. I'm assuming this is linked to the communication error between IDManager and Impact but obviously I could be very wrong.
If you need more information, just ask (= Sorry for the very basic language but as I say, this is really not my area of expertise.
