Hi,
i am new member and have been reading all your comments on Danwood.
I was a Engineer at Danwood for many years and i was always been pulled up by customers about contracts and how much their cost had gone up.Also in small print they will only supply parts for 3 years to fix your copier even though you have a 5 yr lease.
Yes the Engineers work bloody hard and the pressures of fixing any printer without training deserves a medal!!!
Like you my standards were high but when you are sent to a call on your Eric device time after time about a machine youve never seen let alone repaired.I got fed up of doing the same routine on machines that i didnt know about.....
"You enter site, customers going crazy, you cant fix, you call manager,he gives you a series of numbers for you to ring,you order part,you get part,machine still not working" Most Engineers go through this routine everyday and after 10 years of this enough was enough.!!!!!
