GodsServent

A recent firmware update was applied following a pop-up alert by the SMARTboard software on our computers. Immediately after the RED light came on for the SMARTboard and you could no longer use the "touchy" features of the SmartBoard. Do to the layout of our classrooms we use USB/Cat5 extenders for because of the distance to the host computer. Investigating and swapping cables in/out and we found that when connected directly via USB cable the SmartBoard works normal - with a GREEN status light. We changed out computers, the Cat5 cables, and even tried another pair of USB extenders but to no avail. Contacting SMART Support, they state that if we do not connect directly via USB and we don't use the SMART brand of USB extender, they cannot support our problem. If, after employing SMART extenders the problem still exists, they will pursue further options of support. Before I succumb to buying all-new extenders for 15 boards (almost $2000) I wanted to find out if anyone else has experienced something similar. The other option I would like to try is to rollback the firmware of the board? (The firmware updates I found at SMART wanted to update the projectors only.) Any feedback is appreciated! -D