Hi All
wondering if someone can help me with this.
We are supporting a school where they pay the LA for the licence and annual maintenance. They don’t want to deal with the LA and not taking out and paying the cost of the full package, but because of history and not the full package the LA are not releasing the updates or doing the upgrades and patches. When contacted to do it, they say they will charge.
So my question is, I thought (maybe wrong) that the LA was under obligation to do the upgrades and maintain the core package and statutory returns as parts of annual maintenance charge?
Is there some kind of document someone has saying what the duty of capita and LA when it comes to this situation.
I know Phil Neal might read this.
I know there is confidentiality agreements in place between capita and the LA but surely there must be an answer, I’m trying to keep the LA and School unidentified.
I know if was to contact capita direct they would say go through the LA and the LA are saying they are going to charge.
advice please!!