Our users are experiencing intermittent disconnects and crashes when using Sims at peak times.
The server is only running two SQL instances, hosting FMS and SIMS databases, a Sims file share and document storage is hosted on another server.
We have 1000 students, 100 staff users and 3000 external users connecting via a hosted SLG.
We have a reasonably fast SQL server:
Database size = 4Gb
Local Users = ~100
Processors = 2 x 2.66Ghz Xeon x5550 (Quad hyper threading cpu)
Memory = 16Gb
Operating System = 64 bit 2008r2
SQL System = 64 bit 2008
Network = 4 x gBit Network
Document Management Server is installed on another network server running only DMS services.
Please can anyone provide a more suitable response than Capita's Second Line advice, "If you Google SQL using 100% cpu you will find loads of forums etc and I believe a Microsoft KB." ?!