ClickOnITLondon

We are a company providing ICT Support to schools in Richmond, Kingston, Hounslow and some surrounding areas. We have a requirement for another ICT Technician to add to our team of 5 mobile technicians. The role is full time and permanent. We are looking to fill the position ASAP. Please contact jobs{at}ClickOnITLondon.co.uk for application details. A successful applicant will need the use of their own vehicle (mileage paid). Mobile ICT Technician Organisation: ClickOn IT London Ltd. Job Location: Kingston Upon Thames / Richmond Upon Thames Salary: £19,000 - £21,500 per annum PLUS bens, negotiable Job Type: Permanent To maintain, update & support various ICT networks • provide support for the servers & associated routines & to provide hardware & software support for workstations • monitor the efficiency of networks • maintain all ICT related peripherals • Inform directors of supplies & product requests from clients (this would typically include printer supplies, electronic media & computer systems) • maintain a fully up to date inventory (where required) of all hardware & software at client sites To meet every clients’ customised ICT requirements • Meet all clients’ individual & specific ICT requirements • Ensure clients’ ICT facilities are maintained in accordance with their specific requirements • Develop system specific projects by means of open source software (if needed) • Further maintain & develop all parts of clients’ ICT systems • The ability to manage small to medium sized projects To complete installation of new & existing software packages across the networks • Install software on PCs, locally or via software distribution tools • Perform complete installations of new PCs • Install, configure & maintain anti-virus software across the network • Ensure all systems are up to date with software & service packs • Set up new PCs & other hardware as required & to make sure that all newly set up hardware is left in a “ready” state for client use To provide technical support for all clients • Administer user groups & accounts • Manage network wide settings / administer & configure email accounts • Configure & maintain all software applications for consistent use • Provide support to users in the use of the school’s Management Information Systems • Replace consumable items such as printer toners • Provide advanced support on client systems to include assistance with server setups Assist in user development where required including specific systems training to users on technical & non technical levels • Offer advice & training to system users • Explain & illustrate computer related issues in a jargon free manor to non-experienced users Any other appropriate duties in consultation with the company directors Summary of Requirements Technical Skill Requirements: • Operational knowledge of ICT hardware & software & the integration of the two • Operational knowledge of Windows OS environments (Windows XP / Vista / 7 / Mac OSX) & Windows Server 2003/08, Active Directory, DHCP, DNS, MS Exchange • Working knowledge of mobile devices – Android / Windows / iPhone • Strong knowledge of Group Policy management • Strong knowledge of User profiles, Roaming & Mandatory • Technical knowledge of Apple Mac hardware & software (including Mac OSX/iPod/iPhone) • Working knowledge of common user applications: including Microsoft Office applications (2000, 2003 & 2007), Internet Explorer 6, 7 & 8, Other web browsers • Established skill set for network communications, network switching hardware – diagnosing faults, switch configurations, efficiently design topologies • Occasionally install network cabling and interactive white board / projector systems (on the job training will be given) • Working knowledge of Audio Visual systems to include – audio hardware / projectors / TVs / Interactive Whiteboards • Ability to identify & replace faulty hardware • Ability to confidently use imaging software such as Symantec Ghost Personal Skill Requirements • Punctual • Willingness to learn new skills • Willingness & adaptability in tackling the variety of tasks arising in a school environment as well as professional business & home environments • Willingness to work flexible hours when required • Ability to use your initiative individually, & to work as part of a team • To be meticulous, methodical & logical in completing tasks & in taking decisions • Ability to take a lead role in small to medium sized projects • Comfortable in surroundings of various age groups • Ability to build & maintain a rapport with regular clients • Full UK Driver’s Licence Prerequisites • Minimum 2 Years experience of client facing IT Support role within the education sector • This job involves travelling between client sites therefore the use of a reliable personal vehicle or similar mode of transport (mileage will be paid) is required. Please email jobs{at}ClickOnITLondon.co.uk

We have used Viglen products for the past 6 years. Classlink XP first, and now on Classlink 10. We have also used RM CC3, Ranger and Classmaster in a variety of different schools. Classlink 10, and the Apllication Jukebox were installed into one of our schools 4 months ago, and it has been absolutely excellent. They are both part of Cohaero is an integration platform, it’s based on Sharepoint and integrates information from different systems giving you a single sign on system. Having used the other systems, Classlink 10 is completely different, as it is built on Microsoft Sharepoint, therefore no annoying restrictions etc, and it just doesn't break,like parts of CC3 used to all the time!! New machines are built and deployed using Microsoft WDS, which Viglen installed and configured, so no problem there, and the Application Jukebox is great for quickly streaming software to the workstations around the school!! As some have suggested, we did indeed have some issues around parts of the older Classlink systems, mainly Classlink XP, but the new Classlink 10 using the Sharepoint bits has actually been great for us so far! Considering you would be getting Classlink 10, not Classlink 7, and it is completely different, I would ignore the comments about Classlink 7!