Jenny_Vodafone

Hi ZeroHour, It’s great to see you’re a happy Vodafone Customer! The Vodafone Sure Signal is brilliant and especially great for people like yourself who would struggle due to building materials used in/around your home. Although we’ve only recently started to contribute on this forum, we’ve been around and visible on other sites for over 18 months now. We’re here to help as many people as we can and it’s great to become part of another online community! Thanks for your support here and let me know if I can help anytime Best wishes, Jenny Web Relations Team Vodafone UK

Hi mac_shinobi, I’ve just tried to reply to your DM however this was unable to send as you’ve exceeded your stored private messages quota. Let me know if you delete any to make room and I’ll resend it FN-GM and Edu-IT, thanks for your kind comments! If you need any help just let me know! Best wishes, Jenny Web Relations Team Vodafone UK

Hi JJonas, I can see from the eForum thread that there is a site in your area which is currently being investigated by our engineers. If your coverage has changed and is now fluctuating, this is most likely a sign that they’re working on that site at the moment. Keep an eye on it and let the guys on the eForum know of any changes. Best wishes, Jenny Web Relations Team Vodafone UK

Hi mac_shinobi, Thanks for getting in touch! I’ll take a look at this now and get back to you asap. Best wishes, Jenny Web Relations Team Vodafone UK

Hi JJonas, You can put another SIM in your phone providing it’s not locked to the network. If it is locked, we can request a Network Unlocking Code for you. We’ve got a great tool here where you can provide coverage feedback. The more we get the better! I’m pleased to let you know that the forum post is being looked at now. Si, I’m sorry to see you’ve had network problems in Surrey but I’m pleased this is now back to normal. Should you have any further problems let me know and I can look into this for you. Kind regards, Jenny Web Relations Team Vodafone UK

Hi Kim, I’ve just checked and can see we’ve received your email. I’ll get back to you as soon as I can. JJonas, don’t worry, the Team will check everything out for you and can see if there has been anything raised for your area. Best wishes, Jenny Web Relations Team Vodafone UK

Hi everyone! Kim, I’m sorry to see your mother’s having network problems in Northamptonshire. I’m not aware of any faults in this area, but will be more than happy to look into this further for you. If you’d like to email us via here, we’ll be happy to look into this for you. (When contacting, please quote the code WRT135 in the subject line. In the main message body, please include a link to this thread and your user name. This will ensure that your message comes directly through to my team). If it’s the case that the coverage isn’t strong in that area, we do have the Vodafone Sure Signal so there’s no need to worry just yet. JJonas, I’ve spoken with the eForum Team and someone will be along on that thread shortly. I can assure you that I’m not aware of any general outages at the moment. I’m working on Twitter today and that’s usually one of the first places anything like that comes to light with it being such an instant channel. Edu-IT, I promise I’m not stalking you! Thanks for your positive comments though. How’s the coverage in your area now? Is this back to normal or are you still having difficulty? If you’re still having any problems, feel free to get in touch (as above) and I’ll look into this further. Best wishes, Jenny Web Relations Team Vodafone UK

Hi tech_guy, I’m sorry to see you’ve been experiencing network problems recently and I understand how frustrating this can be. I’ve taken a look for you and there is a fault in Coventry which has been listed here. Our engineers are working to get this resolved as soon as possible and as soon as there is any news, that page will be updated. Kind regards, Jenny Web Relations Team Vodafone UK