falko12

Just evaluating my current HTML template, was wondering if anyone wanted to share what they use or if they just use the standard one. here is what I use/currently editing. it is taken/based of Helpdesk email template - Script Center - Spiceworks Community Email Notification Template - Script Center - Spiceworks Community </pre><table style="width: 700px; margin: 50px auto 50px auto; border: 1px #fff solid; background: [url=http://www.edugeek.net/misc.php?do=dbtech_usertag_hash&hash=fff]#fff[/url] font-size: 12px; font-family: Verdana, sans-serif;" align="center"> Douay Martyrs IT Helpdesk Hello {{recipient.full_name_or_email}}, {% case event %} {% when 'ticket-opened' %} {% case recipient.role %} {% when 'end_user' %} Your request has been received by the Douay Martyrs IT Helpdesk system. Someone will contact you shortly. {% when 'admin' %} A new request has been added to our helpdesk system. {% endcase %} {% when 'ticket-assigned' %} {% case recipient.role %} {% when 'end_user' %} On {{ticket.created_at | date_sw}} your request was received by our helpdesk system. Your request has been assigned to {{ticket.assignee.full_name_or_email}}. {% if events contains 'ticket-comment' %} Comment: {{ticket.last_comment.body | escape | simple_format | replace:' ',' '}} {% endif %} {% when 'admin' %} You have been assigned or you accepted request #{{ticket.id}} created at {{ticket.created_at | date_sw}}. {% endcase %} {% when 'ticket-comment' %} On {{ticket.last_comment.created_at | date_sw }} {{ticket.last_comment.creator.full_name_or_email}} wrote: {{ticket.last_comment.body | escape | simple_format | replace:' ',' '}} {% when 'ticket-closed' %} {% case recipient.role %} {% when 'end_user' %} On {{ticket.closed_at | date_sw}} your request was closed which means your case was solved. Do not reply to this email unless it has not been closed to your satisfaction. {% if events contains 'ticket-comment' %} Comment: {{ticket.last_comment | escape | simple_format | replace:' ',' '}} {% endif %} {% when 'admin' %} Request #{{ticket.id}} was closed on {{ticket.closed_at | date_sw}}. Below you'll find the full request history. {% endcase %} {% when 'ticket-reopened' %} {% case recipient.role %} {% when 'end_user' %} Your Request has been reopened. {% when 'admin' %} Request #{{ticket.id}} has been reopened. Below is the full request history. {% endcase %} {% endcase %} Request Summary: {{ticket.summary | escape}} Content: {{ticket.body | escape | simple_format | replace:' ',' '}} {% case event %} {% when 'ticket-opened' %} {% when 'ticket-assigned' %} {% when 'ticket-comment' %} {% when 'ticket-closed' %} {% when 'ticket-reopened' %} {% endcase %} {% if ticket.previous_comments != empty %} Request History {% for comment in ticket.previous_comments %} On {{comment.created_at | date_sw }} {{comment.creator.full_name_or_email}} wrote: {{comment.body | escape | simple_format | replace:' ',' '}} {% endfor %} {% endif %} With regards, IT Helpdesk REQUEST ID: #{{ticket.id}} Date: {{ticket.created_at | date_sw}} Creator: {{ticket.creator.full_name_or_email}} Summary: {{ticket.summary}} Priority: {{ticket.priority}} Ticket URL: Click Here Assignee: {{ticket.assignee.full_name_or_email}} If you have any additional information regarding this case simply reply to this email. © The Douay Martyrs School 2011 </table><br><br><br><br><br><br><br><

thanks for the replies i was merely just asking

looking at virtualizing and have a question, If i was to create a virtual server (say a file server with 500gb storage) should I, a) have the Virtual Image contain both the OS and DATA or b) have it contain the OS but have the storage mapped to it via ISCSI etc hope that makes sense, whats best practice

Hi i used this at my school a while ago, it was taken from a thread on here but i do not have the link.. (may have been in server 2008 forum) 1. Navigate to the folder where the students directories are located e.g. \\dms-fs-02\ict$\07 2. Right click in the column 'Size' then select 'More...' at the bottom of the list 3. Select 'Filename' in the list, then click OK. The username will now be displayed now to make this view the default folder view for all your folders: 1. complete the 3 steps above 2. Press Alt to display the menu bar. Click Tools -> Folder options. 3. Click View tab. 4. Press the "Apply to folders" button. 5. Click Apply and click OK. Nathan