simonat

I agree - I have been using European Electronique for our network hardware, desktops and devices for the past three years - excellent communication, support, prices etc. I can give you our account managers details if you like - he will always go the extra mile helping specifying equipments and quotes etc. Also a great help with new builds and large projects.

Your hardware and services quantities sound similar to our set up. The only main difference is we have 5 main sites, some 70 miles apart. We are an FE college which supports a rural community - South & West Gwynedd with approx 2.500 students 300+ staff) My IT Services staffing structure is as follows: 1 x Senior E-Learning / IT Manager 1 x Network Manager 1 x Network Officer 1 x VC / VLE Support Officer 2 x IT Techs 1 x Information Coordinator / IT Services Helpdesk We can't be every at once regarding sites, however the above staffing structure appears to be working well, introducing a full time ‘helpdesk’ made the biggest impact – We received a grade one for support this term by ESTYN, and at last, are receiving some excellent feedback from staff and students. Wasn't always like this! It has taken a major restructuring, three years of head hunting and finding the right staff, also 3 years of winning staff over to major changes in policies and procedures which was the most difficult.