Hello Everyone,
Below is what I have found to work to uninstall the application when I wanted to install a fresh new installation of a master and client application.
Problem:
I originally installed two masters with the option to install new keys and I wanted to try to control the one with the other, and found that this did not work. So I uninstalled by deleting the program files folder and trying to reinstall but ran into an issue stating to re-create key-pair.
Solution:
1) Run the command prompt and run the following command
ica -unregisterservice to remove the service.
2) Open Task Manager and make sure that no userinfo.exe process is running, if so end the process.
3) Remove the iTALC folder under the Program Files Folder.
4) Remove the iTALC folder under the Application Data for the user. This folder is a hidden folder. To make hidden folders visible view note at the bottom. Note: This folder contains configuration information for the application.
5) Remove iTALC Solutions Registry Entry. Located under HKEY_LOCAL_Machine Hive. Then go to the Software Folder. You should then see the iTALC Solutions folder.
6) If you are re-installing you should be able to do so at this point.
-- To show hidden folders, you can go to the Tools Menu Item and Folder Options Menu Item. Then go to the View Tab and under the Advanced Settings Area - go to Hidden Files and Folders and Click "Show Hidden Files and Folders", then click Apply.
Hopefully this helps everyone that are having issues reinstalling the application.
Take care and good luck.
sbprogrammer