itdirector

Huge thanks to GrumbleDook and Plexer!! This may be a very short thread, as you appear to have answered the question perfectly and even given links - amazingly quick assistance, thank you! (To tie things up nicely, I would definitely meet the requirements of an 'Instructor' with my background and school situation, my friend would meet the personal aspect, but I don't know a great deal about the school)

Hi All, I have a slightly strange question to ask, hoping a colleague on here will be able to advise and has maybe already undertaken something similar themselves. What I would like to know is the legal position (for the individual AND for the school) of a non-qualified teacher "teaching" when both they and the school are happy for it to happen/continue? To summarise heavily, I have undertaken similar myself previously. I come from a solely technical / training background, and have no direct interest in re-training to become a qualified teacher.... but I am happy to "teach" elements of/full courses of IT if it is asked of me and fits alongside other responsibilities etc. The actual enquiry above is relating to a friend of mine in a different school, with almost exactly the same scenario I described above, though slighly less established etc. Answers will however satisfy my own curiosity and possibly influence whether I accept future requests myself too!

We are actually somewhere between vikpaw and sivadam. We have a very experienced SIMS user base, but no centrally trained support person who has an overview of all modules. This is why in some cases normal sims user problems are passed to external SIMS support. In an ideal world I would like this to change regardless of where our external support sits, but the important thing for us is knowing we are able to get a high quality of 'support' (whatever that may be) from those who we pay money to via a support contract/SLA! Continued thanks for all input.

Thank you all for sharing your comments and experiences. They are greatly appreciated and very useful. I imagine that Capita wouldn't be keen on pricing being posted here, but if anyone would be able to PM me a rough outline of the support cost, and possibly contact details you might have, that would be great.

Despite the 'look' of my username/low post number, I'm actually a reasonably well established member who has created a new username under the direction of senior colleagues who specifically don't want to upset LA colleagues with the enquiry! As the title suggests, I am looking for stories/pro's/con's from people who may have moved from LA-based SIMS Support to support direct from Capita? More generally, I would welcome any feedback from anyone else who gets support direct from Capita (whether you have moved from LA support or not). Are they good/bad/indifferent? Do you feel you are getting value for money? How quick are reaction times to issues etc?

I've had similar issues on several networks - all very annoying! In one of them where it was an actual issue due to internal branding etc, I resorted to using bginfo - I think there is info on that app on here with a few other recommendations etc.