Hi All,
We have the strangest problem here with the following setup:
ActivPrimary v2.5 (latest patch)
Driver versions 3.0.X and 4.x.x
Recent version of Primary whiteboards (purchased in last year and a half)
Dell D520 laptop with latest bios and XP SP2
USB connection
Exchange 2003 network, users with Roaming Profiles
Basically, every so often (maybe once every couple of weeks) when using the whiteboards as usual, a blank worksheet will appear when using the pen. Using the undo function returns it to how it should be and then the problem usually dissapears (though sometimes a restart is needed to stop it happening again).
Promethean said they have not seen this before, and I tried their various possible fixes with no success. All staff using this setup have this problem and I wonder if anyone else has seen it?
I think it is only happening with the Dell laptops, but being an intermittent problem it is hard to tell.
Thanks,
Tim
Stewart's Melville College, Edinburgh