jonjo

This is starting to make sense! Synetrix put a change on their firewall a few weeks ago to allow '5 on demand' traffic. We quickly found that the change broke parent pay and our cashless catering boxes. Synetrix put a permanent fix in this morning to address that which seems to fixed this issue as well (something to do with x-content headers - whatever they are!). We've running through our 16 calls to check all is well, 5 and counting with no issues! Unfortunately Phil, Capita now owns Synetrix so I can say with absolute certainty that it was Capita's fault all along!!

This only started in May. Never any issues before that. We have instances where two workstations, next to each other, can both connect to the web address validation URL but only one can run the service. The next day both will work. The next day the one that originally worked will fail. We also have secondary schools where they move around to find a workstation that is in a working state. Over the course of a few weeks they have to move back and forth! I can't see how it is local. The situation would be static if that was so. Capita support have said much the same but cannot illustrate how every other internet service works OK but capita web address still fails (on random machines). I'm not letting them close it until they show how that could be so!

The issue moves around our schools, even workstations within schools. There are a couple of workstations out there that fail no matter what. We've asked Capita about checking the destination address for issues, maybe over subscribed sql connections or something. Got some weird responses like 'we don't know who owns or maintains that database'. Think I might have got a confused analyst though.

Has anyone heard anything? We've had a call with Capita for months and we've got nowhere yet. We have around 10 schools on the blink.