Thank you for your email and for your interest in our products. You have contacted the European Support Center in Noderstedt, Germany. With regards to your question we would like to inform you the following:
I got this back from casio.
"We recommend contacting our U.K. CASIO distributor who takes care about product availability, knows where you can buy them and offer technical support in your area.
http://www.casio-europe.com/euro/support/distributors/dp/"
BTW the above fix seems to have solved the problem for the moment but I don't like the answer. Seems to be a bit of a Kludge to me. I certainly couldn't recommend one of these projectors until this has been sorted out.
