wslmargaret

If you want to be an all-rounder - don't forget FITS. It's rolling out across the country and it's all about best practice regarding: service desk, incident management, problem management, change etc Fundamentally it's about running an efficient service with a smile! regards Margaret

Newsflash. FITS on-line pilot - registration extended to 31st January. For those who prefer to study on-line or struggle to get time-out from work. 2 hours study over 8 weeks. We know that budgets are shrinking so FITS shows you how to save money in your day to day operations. Block booking fee discounts for the pilot can be discussed directly with VITAL. A great interactive course, with opportunity to share and discuss how to improve your services with your peers throughout the UK and Europe! Fully facilitated by a qualified FITS trainer.

Hi, I'm halfway between York and Leeds. I'm the FITS trainer for Yorkshire plus. I was beginning to think that there was no-one else on edugeek from this area!

I know what you mean, I've had a number of discussions (more so on the advanced course) about FITS and ITIL and I believe my ITIL background's been useful in helping to answer some questions from experience rather than theory. I spent a year on process improvement in my last post and it's really quite essential to re-visit how it's working or you suddenly find the process is driving your service rather than the other way around! So you're absolutely doing the right thing! Good luck with it. Sorry I won't be at BETT but I'll catch up with Trevor. Happy to discuss anything in the future. regards. Margaret

Hi! Can you be a bit more specific? What kind of processes did they have in mind? Lean and six sigma are good for process improvement but it would be helpful to understand what you/ the other delegate want to do. And it would naturally be good for us to have the feedback at FITS if there is something that's not being covered. M

Good summary / comparison of the three. I’ve used ITIL for 11 years and I’m fully qualified in ITIL Service Manager’s Expert V3 - ie all the stuff in the diagram above! I'm also a member of the IT Service Manager's Forum (itSMF). I’ve always understood that ITIL was a framework that should be adapted to meet the needs of the services. I think that’s exactly what FITS have done, and they’ve done it exceptionally well. Fundamentally, the FITS terminology is very similar to ITIL so you could have an equal discussion with your peers in business. Couple of small points: 1. FITS Practitioner also covers Security and Patch Management 2. Operations Management (in the Advanced/ Manager’s course) encompasses:- availability & capacity as well as sytems administration, storage management, directory services administration, print & output management, performance & monitoring, preventative maintenance, service continuity and energy conservation. Finally, the FITS courses include group exercises which show you how to apply FITS when you get back to your school/ college/ uni base. ITIL don't do that so I rate that as a significant advantage for FITS. PS. well done and good luck to the new FITS practitioners in Barrow-in Furness and Macclesfield - remember, small steps!

Hello to everyone in Yorkshire & Humberside! I'm Margaret Wharton from WSLIT IT Service Management Training & Consultancy and I'm your FITS accredited training provider. Practitioner courses are available as follows: Doncaster North City Learning Centre: 12th July and 21st July Leeds City Learning Centre: 2nd August and 16th August More dates to follow - they will be posted on the FITS website [ If you would like to register or would like more information please contact me on 07791 306837.