Dear Mr. Forgetful
I represent SANAKO and as we believe in giving our customers 110% customer service and I am disappointed to hear that you feel that you have not received this and that you may have some outstanding issues.
I would like to take this opportunity to try and resolve what ever issues you may have with SANAKO and hopefully turn the negative back into a positive.
Could you be so kind and pass me your details so that I can contact you to discuss this further.
We do apologise for any inconvenience that may have been caused and welcome the opportunity to resolve this.
Regards
Channel