mstore

OK - two points on that; 1. If it's a pickup (rather than a jamming in the printer engine problem) then I doubt that the paper setting will have much impact on this (probably or dirty worn rollers). The paper setting tends to control the speed at which the media goes through the printer or the time spent in the fuser unit to bond the toner to the media. This helps prevents jamming or print quality issues once the media has reached the engine. 2. Try programming one of your devices media type - I have a 4020DN available, the menu structure may be slightly different but goes along the line of:- Menu, Paper Settings, Cassette 1, Type - set this to letterhead (presuming of course that letterhead is in tray 1). Then in the driver only specify letterhead and not the tray (like I said it's an either or setting and not intended to use both) - it should then pick up from the tray that has letterhead programmed against it. Good luck Arena Group

Hi, Firstly can I ask why you need to specify letterhead? It may have something to do with associations of media types to trays. For example if tray 1 on the printer is programmed as plain but then in the driver you select letterhead then this can make the driver return to auto for the tray selection. I would suggest that you select the tray in the driver properties and ignore the media setting. If this works OK then it's possible that the cassette has been allocated to the wrong media type. I have some Kyocera's here that I can try it on let me know the model and I will see if I have the same issue. Regards, Ian Arena Group

I'm not sure which school you are from, but if you are using the Toshiba or Kyocera copiers then call me on 0113 2880282 and ask for Ian Fox and I should be able to provide you with a free utility that can collate the department readings for you. Regards, Ian

Hi rogerblue, I presume it's the Konica service, not the Arena service that leaves a lot to be desired? The reason I ask is that I actually work for Arena (and have done for 15 years). If you have any issues I would be more than happy to try and get them sorted for you? By the way - we can also supply a fully managed print service that includes the supply of the printers (A4, A3, colour and mono), any labour required for service and all consumables (excluding paper) for considerably less than you are paying at the moment. Regards Ian

Hi, That sounds expensive. Do you know how many prints you are actually did for your 4K spend? Regards, Ian