macfab

Thanks. I tried that and no difference. I've also tried my laptop instead of the pc and that didn't make a difference either.

Thanks. A new USB cable was tried and didn't solve the problem.

The Smartboard is a 500 series. The workstation has been working for a year with that Smartboard. I've also tried the Smartboard with my laptop with similar results i.e a USB message saying that an unknown device has been connected and the Smartboard driver cannot find a Smartboard.

I've a Smartboard that's not being recognised through the USB port and thus the Smartboard driver software. It's not the workstation or the USB cable and I'm starting to suspect firmware on the board itself. Any ideas on how I can prove/disprove it ?