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@ Michael: Thanks a lot. As you say, in case a password is forgotten, what advice would be given to the client. I read the serco sla that I got online and managed to see the process followed in support(i.e. categories of support like category A support, b support ....), giving the client a unique call reference number..is the same process followed for relatively simple issues like this.

Thanks, Is it possible to give some typical issues which might come up on a daily basis. I also read somewhere, they connect remotely and support the issues. Is this pin number for that purpose. reggie

Hi Guys, A great find, this forum for me as I was making a study on various MIS for schools . I am a layman, so forgive my lack of deep technical understanding. My question is simple. If we have an issue in MIS and contact the support, please can you anyone go through the process followed by them. Also, it would help me if anyone could give me the kind of issues that are normally reported to the support after a release. Thanks in advance Reggie