Hi Soulfish
From 5th November 2009 the Dell UK Public Sector telesales organization is restructuring. We will be more closely aligned to you our customers and the communities in which you operate. To facilitate this improvement we will be moving to a centralised function based in Glasgow. Our goal is to increase efficiency through standardising processes, improving telesales tools and processes and to benefit from being physically located amongst the supporting functions to the sales teams.
The new account managers will be spending the next month learning about and introducing themselves to their new accounts. These account managers have been Dell account management for at least 2 years and will take over the existing telephone and fax numbers on November 5th. In the mean time they will be conducting introductory conference calls with the existing account managers and their customers.
I hope this answers your question.
Kind regards
Liam
