qubixtech

I've found that when you go direct to Dell for education equipment, they automatically assume they have a right to charge what they want. It takes time to get a decent account manager, before we became a Dell Partner, they were always quoting us end user pricing (when we were a reseller) - eventually we got a great Account Manager and haven't looked back since! From our perspective, its a godsend that they are awful, as it means schools approach resellers to quote for their projects!

I've experienced a similar problem when it came to burning a CD/DVD. It turned out that the firmware on the CD/DVD drive was to blame, once I'd upgraded the firmware the error went away. May be worth looking at new firmware for your drive, if you are still getting the problem?