LaurB

So true. Or, as happened here, there is no evidence of any problem, just the insistence that it is still happening!

Just to update this, the SIMS academic year was indeed incorrectly set (thanks Pete). The Outlook issues are still apparently happening, but I'm not really getting enough from the user to work with.

I hadn't checked the academic year in SIMS. Seems feasible. Reversing the date view in Outlook wouldn't explain the old reminders, and this user has been around long enough for the problem with the calendar reminders to have occurred before if she was in the habit of just closing them. Still, you've given me some food for thought. I'm probably looking for a link that doesn't exist, so I'll go and have another look! Many thanks

Thanks Pete. Yes, they do. All other users are unaffected.

I have a strange issue that I'm hoping someone might be able to shed some light on. A user has reported that her SIMS timetable is showing data from a year ago. She also receives SIMS messages that are very old. Her Outlook inbox displays messages labelled with today's date, but the messages are actually old ones that have reappeared. She receives Outlook calendar reminders from several months ago too (but with these, the date of the appointments are correct, just old). I phoned Capita but made the mistake of mentioning the Outlook issue, so they've refused to help. Fair enough, I suppose. Any ideas? Many thanks

Thanks very much, that did the trick

Hi all We are having problems with Smart Notebook 2015 (2014 worked fine) on certain PCs (HP Elite 8000 USDT, for example) in that slides don't appear in the right-hand pane, although the thumbnails of the slides do appear in the left-hand pane. Also, if an application is open behind the Notebook window, a corrupted version of the application appears in the Notebook window. Any ideas anyone? Many thanks Laurence