“We were an existing Smoothwall customer but had decided to look for another solution due to some issues we had been having when we came across the Lightspeed product after some research. We were slightly dubious as we hadn’t heard of the product or Lightspeed but decided to arrange a demonstration unit after hearing about its successes in the US plus the raft of features and level of filtering it claimed to offer.
Once received, a quick walk through with Lightspeed’s technical team and we were away.
We have been using the web filtering and SPAM filtering components of the suite ever since and have been blown away with the its ease of use via the intuitive user interface and the level of information it is providing us with.
The reporting features enable us to send search engine queries reports to e-safety staff, it provides us with logon and logoff details of users as well as the detailed web filtering, protocol and bandwidth usage all of which are easily drilled down into for more detailed information.
With Smoothwall we were constantly playing catch-up trying to stop students accessing proxy avoidance sites but since using the Lightspeed Solution this has been reduced dramatically, to the point where is his almost non existent.
The level of support available from Lightspeed has been faultless. Every support case has been resolved in a short space of time and they are always willing to help with any queries. The product is always evolving and growing with features that are requested by the user.
All in all I consider the Lightspeed to be a far superior product to Smoothwall in all respects and would happily advise anyone to take the plunge”