wesleyaldred

Ok, just to prove a point you mention "This is why I use aria.co.uk - superb service every single time." A quick Google search against Aria and the very first link provided by google "I strongly advise anyone NOT to purchase ANYTHING from aria as they are abyssmal" Why? Simple - because no company can ever be perfect ! FACT

At the end of the day the SOGA pretty much amounts to reasonables and what one person thinks is reasonable the other may not, ultimately however, only a judge can rule on a case. As for the comments regarding the negatives of Scan, the same would apply for any company in the UK, again, the same negatives could be found for any single one of our competitors via a simple google search, no-one is perfect. I can say for a fact however there are many many postive comments for Scan, even this thread as negative as it is has some posts that are positive. We are human, we try our best but we have to accept we will never please everyone all of the time.

The point is the same policies we use are applied to every customer, this has to be the case to make it fair for everyone. Sure, in this case £40 is a small amount, but then in allowing that we set a precedent that everyone would expect and the next case might be a whole lot more, soon you would start to have an impact that is far more than nothing to Scan as a company. The fact here is that there is absolutely NOTHING illegal in the procedures we follow and that is most definitely a fact and when taking into account the much bigger picture we have to remain fair to everyone in every case.

Yes, but generally these type of issues are dealt with by consumer direct, either way the correct legalitise should have been explained to him.

Just wanted to post to clarify a few points for the OP, The length of time you had the item was much longer than 1 year infact it was around 23 months. The refund has been calculated taking into account the benefit of use you have had from the goods, this is a legally allowed calculation and if indeed you have already spoken to trading standards or consumer direct as it actually is now then they should have advised you of this. If they didn’t I would call them back and ask them to clarify. I recently attended a court case on this exact point and Scan Computers won the case, so my understanding of this point is back up by an actual ruling from a district judge. In regards to the EU posting that has been made, well we all know or at least should know how the media glorify facts, I can confirm that the EU warranty being talked about has NOT been adopted in the UK currently. A case can be brought before a judge in the UK for upto 6 years from purchase, to be successful on this a claimant once exceeded 6 months from date of purchase would need to prove that the goods were inherently faulty and that the fault existed at the time of purchase. Wesley Aldred Returns Manager Scan Computers