k-mart

Doesn't your sales chap chuck in the 3 years extended lamp warrenty in for free then? nope, not a thing... We had even more trouble with Kellway re projector support... when they did the install they didn't leave the correct torque wrench for the security bolts that fixed the security plate - didn't think much of it at the time.... needless to say when we did have a problem with a projector we phoned them to ask for the correct tool (all ours wouldn't fit) they quoted us (I think) around £275 for and 'engineer' to remove it from the fitting. So we said give us the tool and we'll do it ourselves. They then asked for 20 quid for the wrench which they should have left!

I seemed to have got the hang of the Dell support guys after having a very dodgy batch of 210L's from them (14 out of 50 or so with dicky mobo's) - ended up me talking to the 'big guys' in Ireland who gave me a kind of proforma to let me log multiple call outs via email or fax. Needless to say that since I got hold of the proforma not one of the others have failed! Did you know the Unisys field guys who work for Dell can only do 5 jobs per call... if you have 6 duff PC's its 2 call outs! I find the worst people are our projector suppliers especially Roche..... we always say that there are NO WARNING LIGHTS AT ALL when reporting a job. One sniff of a warning light and it's always 'sounds like the lamps gone... and that's not under warranty...' Merry Christmas!

thanks for that... just sussed the way to do it... just copy the sfg config file from an install set up just how I want and point the configuration option to the sfg file from EM! Thanks anyway!

Very quick question.... must be going daft in my old age Using Sophos EM on Win2003 / Xp network How do I set up Sophos notifiations preferably email not SNMP to notify admins a virus has been found.... I know it's a setting on the client install but I can't seem to find a setting to set this when I push installs / updates out through EM I've had this working at a previous school on an NT4 network but for the life of me I can't remember how to do it!

we have some SX620's (i think) that came with some really secure mounting unit. Clamps the PC to the desk and has a study cover at the back to stop kids pulling kb / mouse etc out... each have a unique lock so if a kid does swipe a key they're not gona be able to nick off with the rest of them.... Only downside is they're really tricky to put back together - read usually two man job - if you have to go and swap over an input device etc I'll dig out the details for you....

Has anyone here got guidelines or even an information policy regarding the taking of PII (personally identifiable information) off site, e.g. a teacher taking details the new intake to a seminar or conference. I recently went to set up a laptop for a HoY who was going to conference and sat on a drive was an Excel file freshly pumped out of SIMS with *full* details of our year 8 – address, parent contact details d.o.b. etc Not very satisfactory….. I’m currently working on a security policy – aup, email, passwords etc – and thought it’d be prudent to at least have some working guidelines regarding this area. Any advice, sample policies or comments would be appreciated

Written / aptitude tests are far more valuable IMHO.... but even though I believe that practical tests are limited they do, I guess, have a place but as long as they are relevant to the post applied for. I still can't see the point in asking someone to wire some a cat5 cable! Nobbling a PC - yes to test if people are logical and approach tasks in a measured way but again, perhaps it's just me, I really do think practical tests have a limited part of a selection process.

Why give them such a meaning less practical 'test' as wire some cat 5? I've worked in in edu IT now for 5 years or so and never *had* to make my own cable! If anything if I was asked to do that at an interview - I would do it of course - but at the back of my mind I would be concerned that the school would be right for me! In fact I'd probably tell you to stuff the cat5 up your jacksy and assess my practical skills in something that I would be doing on a daily basis - supporting apps - Office-IE-Macromedia-CAD, WSUS, AD admin, network security and most importantly test my communication and inter-personal skills! I've always said practical tests are VERY LIMITED in their use. Nothing can replace being a good interviewer who can spot when someone is blagging and when someone is 'right'. I didn't get the highest mark in the written test for my current post - but I still got the job because I came across best at the interview and, of course, I had the experience and ability to the job. All of the above of course is IMHO

Hi Has anyone had any experience of implementing two factor authentication on a 2003 / XP infrastructure? It’s something I’ve just started to think about, primarily for staff that access our MIS and finance stuff. Are there any pitfalls I should look out for? Is there a single *best fit* solution? Is there any kit I should seriously consider and conversely suppliers / kit to avoid Lots of questions I know but I’ll be totally honest I know zero about this aspect of network security Any advice or opinions, good or bad, from those who have implemented two-factor authentication would be fantastic Any links to suppliers, resources etc would also be great Thanks!!!!