marksmith

When you say gone down? do you actually mean unable to provide service to users? We have one SAN but it has 2 x controllers 2 x PSU and spare disks waiting for failure at which point they would kick in. With regards to upgrades we always do them during breaks so failure would not interrupt service. If your SAN has failed completely i would defo be looking at how resiliency failed.

Been using Konica Minolta for years now and have a five year lease as we are so confident the kit lasts. Quiet often we get an engineer the same day we call! usually next day though. We take the attitude with the few printers we have that they are disposable items as they cost so little.