hbutcher

Nice one. The option to 'delete the deleted items on log off' was selected on the web outlook. Typical! Apparently she logs on every day. It did cross my mind slightly earlier but as I assumed she never used it and it slipped my mind. Thank you. I will call the user tomorrow and check all is well but I think that has sorted it. Its weird that the option does not talk to the one on their profile in school e.g. like out off office does etc. Hope you know what I mean. Have a good evening all!

It is installed locally deployed via MS MSI. She is the only user to have the issue and there are about 150 staff here and 1000 students and no one else has this issue. We have setup logging on her outlook so we can check the logs tomorrow and see what is going on. Thanks for you response.

Sorry was meant to say yes it is standard outlook and it is office 2007 on a windows 7 network with MS exchange 2007 on a 2003 server.

Thanks for the updates. We had checked a few things already including rules and nothing. Yes it is only one user. We did wonder if the user was accidentally deleting them some how but not sure? Ill double check the server as it is an annoying issue. Many thanks.

We have a user who says that each time they shut their PC down at night (or most of the time) that when she starts up and logs in the next day all her deleted items have disappeared. I know that usually you do not want things in the deleted items but the user likes to keep them until they are no longer required. We have checked that the check box for the 'delete the deleted items on exiting outlook' is not checked. We have checked that no rules are set up. We have checked that no auto archive is setup. We have deleted the users profile and this has made no change. We have checked the settings on the MS Exchange for the user and nothing abnormal sticks out. (I have increased the users mailbox limit anyway - just more generally but it hope it may help) We are on Windows 7 using MS outlook 2007 and the MS Exchange is on Windows Server 3003. If you could give any advice I would appreciate it. Many thanks.

I have compared it to my work computer and it has made no difference. My boss and I am not sure if it is to do with the RM CC3 network? Thanks HButcher

We bought the Asus Eee PC Series notebook PG 4G about 10 months ago and we have had no joy of getting them on to School wirless network. We have four with XP Office Home and the two with Linux on them. First with the XP Home one we are trying to connect through a school wireless network to access the internet only. We have set the laptop up with a automatic IP and Static IP and we have no joy. Under internet option, Connections, LAN settings when we untick use a Prox! y server we get a username and password box show and no matter what we try it does not let us connect. Just so you know we can connect to the wireless connection but it does not let us connect/surf to websites. We just get access denied or unable to display this page. The wireless network card and drive is enabled. Can any one advise me of how to get around access the internt through a School wireless network. Many thanks HButcher