stacey1985

It appears to be completely random - when we get messages that don't send, we then try to send them again individually, still with no success. I am currently in touch with the Serco helpdesk trying to figure out what is causing this, I just wondered if anyone else has had a similar experience.

Hi Does anybody use SMS text messaging through CMIS, and if so are you experiencing any problems? When we try to bulk send, it very often says that lots of messages have been unsuccessful. I have checked the format of the number and anything else that I can think of, but nothing seems to make a difference. Thanks

Thanks for this Michael. I will try and get some staff to tell me the circumstances under which they are accessing ePortal and see if I can see any reoccuring factors.

Hi We are currently having a recurring issue with ePortal. When a member of staff tries to amend a past roll call, they are automatically taken back to the login screen, saying they have been inactive and will need to login again. I have spoken to the Serco support team, but they have said that until they see it they can't help. Unfortunately, this is quite a random issue and I can't always reproduce it on demand. Is anybody else suffering from similar problems or has anybody seen this in the past, and how was it resolved. I'd really appreciate any advice on this as I am at a loss! Thanks