We moved to CMIS at Framlingham relatively recently and found the transition to be a smooth one and I personally find their support to effective. They are also pretty good at remoting in to sort our any problems related to reports and or system set up. However, whatever the system, it is really important to have your own house in order, to know what information you need to get out, what assessment model is needed etc etc. Finally, a defeinite plus for CMIS are the user defined fields which allow more tweaking than a lot of other systems permit.
