jsharrison

It's not so much documentation in general, its just this one page with the passwords & service codes on it. And yes.. DOCUMENTATION!!! At my last school, i ran a tight ship - and it seemed to work - The school i'm at now is a good school, it really is - just the technical support is lousy. Just give you a quick example of this - All the staff at my new school have Fijitsu Siemens Amillo laptops - which is kind of unfortunate but then again, i wasn't there. So anyway, it was my second day in the job (which was a Saturday) and i went in to get some stuff sorted. And on this ISS on our 2K3 Server (named "Bernard") was a ticket service - with 420 tickets undealt with from about 2 weeks ago. And the best thing is, they're all basic problems, you could do them using image cast & the server diagnostoc thing. So i had the great idea of duplicating my last school, which is actually making it good. To do this, i want to put on the classlink service packs etc... and viglen won't give me them. And if thats not the straw that broke the camel's back, i don't know what is.

Hello. First of all, First post so be gentle with me! A bit of a strange situation. I've just taken over as techie for a school in the North West and i can't for the life of me find the documentation. The other guy doesn't know where it is, and my assisant is in greece. I have to do some updates so we can have a network before wednesday, and i haven't got the Viglen FTP Passwords to get the classlink things. I'm still dialed in, and they're the last things to go on. Viglen are as ever useful (not) with their Customer Service, and because i don't have the documents "Cannot issue you with the relevant information you requested due to administrative and security implications & procedures that are currently in place." Useful? I think not. So if any of you know them, please please PM or E-mail me before tommorow morning. Thanks, Jack.