ExtraTerrestrial

We only have 2 SSIDs being broadcast so wouldn't be that.

Only a few months now it's just really strange because it is intermittent and we can't see any patterns. Why would the SSID disappear in the area for a few minutes without showing anything in the AP logs?? Other than this issue we haven't had any others but the problem with it is when people are on important calls and it drops multiple times it raises questions.

Thanks @Net-Ctrl I will keep that in mind. @Davit2005 Thanks for the suggestion I will see if I can turn off a couple in the two areas that seem to have the most problems. It's possible because although a survey was done after the new APs were installed they just swapped them like for like with the old ones so there is a good possibility the strength would not have been an issue but now is.

System version: 200.19.7.11.283

Hi We had used Ruckus for 9 years with no issues so when it came time to upgrade it was an easy choice and while it cost more than cheaper options we thought you get what you pay for. Unfortunately since we have upgraded we have been getting connectivity issues where I'm really starting to question the reliability. What happens is users will report that their WiFi isn't working and when we go to investigate we can see that the AP itself seems to have stopped broadcasting the SSID in that area as the signal drops despite an AP being in that room and servicing only a handful of devices. We check with other devices and it's the same where the signal seems to have disappeared despite standing underneath the AP. When you check the AP logs there is nothing there to suggest the AP has gone down or had any issues yet you get the same symptoms across multiple devices in the same room or area. Drivers are all up to date and the WiFi itself should be backwards compatible. One example is one room had 2 users connected to the WiFi and they experienced this issue twice within the hour where the signal just dropped off and you had to reconnect after a few minutes where the signal had disappeared. All APs were replaced and installed in the same locations as previous so no issues with the cabling. Switches were also upgraded for the extra power requirements. The setup is currently on unleashed not a VSZ. We have a mix of Ruckus R370, dual band 802.11be Indoor Wi-Fi 7 Access Points Ruckus T350c, omni, 802.11ax Outdoor Wi-Fi 6 Access Points The switches were replaced with TP-Link JetStream 24-Port 2.5GBASE-T and 4-Port 10GE SFP+ L2+ Managed Switch. The APs display as "802.3at Switch PoE operating mode". The switches were replaced with TP-Link JetStream 24-Port 2.5GBASE-T and 4-Port 10GE SFP+ L2+ Managed Switch. Any suggestions or help would be really appreciated. Thanks