Hi All,
Before the holidays we used the NRS Trustee/Civica cashless catering system hosted on premises. It wasnt brilliant, but it worked for our needs pretty well. Over the holidays we were migrated to their cloud version as it was cheaper than us paying to host our own (despite them presumably having to pick up hosting costs) with an engineer coming out to us before our first day- this never happened and our testing prior to starting with them uncovered significant holes that have rendered the system unusable. We are on day 3 and only today have we managed to get the Tills in a somewhat working state, but still with significant difficulties causing obscene amounts of manual data entry
Has anyone else had experience with trying to reach Civica support? The only number we have has a 45min - 1 hour hold time and doesnt get through to any engineers, only false promises of a call back, our emails left unanswered and the support portal tickets response time is about 24 hours just to re-request information we have sent over. We still havent had an engineer visit 3 days after it was promised
Additionally, does anyone else who uses this system have notable latency? When our students scan their cards it was previously instant in loading their records, which Civica promised us will at most "increase by a second, maybe two" when the database was shifted to the cloud - sometimes cards scan in about 5 seconds (worse than promised but acceptable) and then the next card can take over 30 seconds.
Thanks,
TTITT
