johnn

i know its not good business - we are looking at other system but the cost is a lot higher for a full new system and budgets are so tight currently my option world be sod them if they don't want to help and retain customers why should we move to your cloud version . and is even said that point blunt in an email to them

Hi Everyone Is anyone else still using the SGWorld Vis-IT entry system? We’re running into a major issue and hoping someone might have a solution. Due to a hard drive failure, we’re moving to a new unit. We have a valid license for two units running Vis-IT, but the software is no longer installed. The issue? We can’t find the installation files anywhere. We reached out to SGWorld, but they’ve told us that Vis-IT is obsolete and are pushing us to switch to their cloud system. While we plan to do that eventually (once we can secure the budget), we just need the installation files to get us through the next few weeks. Unfortunately, they’re refusing to help. Their only suggestion was to physically go through two secure doors to exit the software on the touchscreen and then open it locally on the system—which is completely impractical in a primary school where those doors are secured for a reason. Has anyone dealt with something similar? Does anyone still have the install files? Honestly, after this experience, we’re seriously considering moving away from SGWorld altogether. Their lack of support for long-time customers has been disappointing. Would appreciate any advice!

Dose anyone have the Install file for Vis-IT SGWorld will not give us this to reinstall on new unit even though we due to go to Cloud version so we cant even access the Visitor system there not being helpful at all