TonyDigital

Hi, You should try resetting the card, if that doesn't work you should call APC support at 800-555-2725 they can walk you through several options of resetting the card manually and through software. You can also take the AP9619 out of the 3000 and try it in another APC UPS. Any UPS with a SmartSlot will support it. Looking forward to hearing good news! Tony APC Battery Backup Specialists

Hi, The battery inside an APC Smart-UPS 1500 should last about 5 years if rarely used. It could last even longer. The battery doesn't die right away, it starts loosing charge, so it won't provide the run time it originally did. If you don't have a critical load on the UPS, and are using it for power filtration, replacing the battery is not necessarily urgent. If your run time is 10 minutes instead of 20 minutes, it's not so bad if it's not critical. Tony, APC Battery Backup Specialists

Hi, Good quality batteries should last between 3-5 years, getting 4 years is pretty good. It all depends on the quality of batteries and the type of abuse the batteries take. What kind of units do you have? Tony, APC Battery Backup Specialists

Hi, If your UPS works well, and never gave you any problems, your best best is to buy replacement batteries. On most units they're hot swappable, pull out the old ones and replace with the new ones. You don't even need to turn off your UPS. A lot of vendors will recommend that you throw out your UPS as soon as the batteries are gone, that's a convenient up sell, however not necessary. APC UPSs are very reliable, have no moving parts and can last a very long time. To go out and buy a brand new UPS to get the newest face plate, perhaps isn't financially wise. :-) My opinion! Tony APC Battery Backup Specialists